{"id":7933,"date":"2026-07-30T09:40:33","date_gmt":"2026-07-30T08:40:33","guid":{"rendered":"https:\/\/africanaturalistas.com\/ourstore\/?page_id=7933"},"modified":"2026-07-30T09:41:36","modified_gmt":"2026-07-30T08:41:36","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/africanaturalistas.com\/ourstore\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<header class=\"entry-header entry-header-1\">\n<h1 class=\"entry-title entry-title-large\">Refund and Returns Policy<\/h1>\n<\/header>\n<div class=\"post-content-wrap\">\n<div class=\"post-content\">\n<div class=\"entry-content\">\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<p class=\"wp-block-paragraph\">At African Naturalistas, we are committed to your satisfaction and confidence in every purchase. If for any reason you\u2019re not completely happy with your order, we\u2019re here to help.<\/p>\n<h3 class=\"wp-block-heading\"><strong>Eligibility for Refunds &amp; Returns<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>Returns must be initiated\u00a0<strong>within 7 days<\/strong>\u00a0of receiving your order.<\/li>\n<li>Products must be\u00a0<strong>unused, unopened, and in their original condition and packaging<\/strong>.<\/li>\n<li>Due to the nature of personal care products,\u00a0<strong>used or opened items are not eligible<\/strong>\u00a0for return or refund, except in cases of damage or defects.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><strong>How to Request a Return or Refund<\/strong><\/h3>\n<p class=\"wp-block-paragraph\">To initiate a return, please contact us at orders@africanaturalistas.com with the following details:<\/p>\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n<li>Item(s) you wish to return<\/li>\n<li>Reason for return<\/li>\n<li>Photo evidence (for damaged or defective items)<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">Once approved, we will provide return instructions. Please do not send products back without prior authorization.<\/p>\n<h3 class=\"wp-block-heading\"><strong>Refund Processing<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed to your original payment method within\u00a0<strong>5\u201310 business days<\/strong>.<\/li>\n<li>Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).<\/li>\n<li>We do not offer refunds for items lost due to incorrect shipping addresses provided by the customer.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><strong>Exchanges<\/strong><\/h3>\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need an exchange, email us with your order details and a photo of the issue.<\/p>\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Items<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n<li>Sale or promotional items<\/li>\n<li>Opened or used hair care products<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><strong>Need Help?<\/strong><\/h3>\n<p class=\"wp-block-paragraph\">If you have any questions about your order, contact us at:<br \/>\n<img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e7.svg\" alt=\"\ud83d\udce7\" \/>\u00a0<strong><a>orders@africanaturalistas.com<\/a><\/strong><br \/>\nWe\u2019re here to help you 24\/7.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Overview At African Naturalistas, we are committed to your satisfaction and confidence in every purchase. If for any reason you\u2019re not completely happy with your order, we\u2019re here to help. Eligibility for Refunds &amp; Returns Returns must be initiated\u00a0within 7 days\u00a0of receiving your order. Products must be\u00a0unused, unopened, and in their [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7933","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages\/7933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/comments?post=7933"}],"version-history":[{"count":4,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages\/7933\/revisions"}],"predecessor-version":[{"id":7939,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages\/7933\/revisions\/7939"}],"wp:attachment":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/media?parent=7933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}