{"id":7933,"date":"2026-07-30T09:40:33","date_gmt":"2026-07-30T08:40:33","guid":{"rendered":"https:\/\/africanaturalistas.com\/ourstore\/?page_id=7933"},"modified":"2026-07-30T09:41:36","modified_gmt":"2026-07-30T08:41:36","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/africanaturalistas.com\/ourstore\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<header class=\"entry-header entry-header-1\">\n<h1 class=\"entry-title entry-title-large\">Refund and Returns Policy<\/h1>\n<\/header>\n<div class=\"post-content-wrap\">\n<div class=\"post-content\">\n<div class=\"entry-content\">\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<p class=\"wp-block-paragraph\">At African Naturalistas, we are committed to your satisfaction and confidence in every purchase. If for any reason you\u2019re not completely happy with your order, we\u2019re here to help.<\/p>\n<h3 class=\"wp-block-heading\"><strong>Eligibility for Refunds &amp; Returns<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>Returns must be initiated\u00a0<strong>within 7 days<\/strong>\u00a0of receiving your order.<\/li>\n<li>Products must be\u00a0<strong>unused, unopened, and in their original condition and packaging<\/strong>.<\/li>\n<li>Due to the nature of personal care products,\u00a0<strong>used or opened items are not eligible<\/strong>\u00a0for return or refund, except in cases of damage or defects.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><strong>How to Request a Return or Refund<\/strong><\/h3>\n<p class=\"wp-block-paragraph\">To initiate a return, please contact us at orders@africanaturalistas.com with the following details:<\/p>\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n<li>Item(s) you wish to return<\/li>\n<li>Reason for return<\/li>\n<li>Photo evidence (for damaged or defective items)<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">Once approved, we will provide return instructions. Please do not send products back without prior authorization.<\/p>\n<h3 class=\"wp-block-heading\"><strong>Refund Processing<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>Approved refunds will be processed to your original payment method within\u00a0<strong>5\u201310 business days<\/strong>.<\/li>\n<li>Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).<\/li>\n<li>We do not offer refunds for items lost due to incorrect shipping addresses provided by the customer.<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><strong>Exchanges<\/strong><\/h3>\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged. If you need an exchange, email us with your order details and a photo of the issue.<\/p>\n<h3 class=\"wp-block-heading\"><strong>Non-Returnable Items<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n<li>Sale or promotional items<\/li>\n<li>Opened or used hair care products<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><strong>Need Help?<\/strong><\/h3>\n<p class=\"wp-block-paragraph\">If you have any questions about your order, contact us at:<br \/>\n<img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e7.svg\" alt=\"\ud83d\udce7\" \/>\u00a0<strong><a>orders@africanaturalistas.com<\/a><\/strong><br \/>\nWe\u2019re here to help you 24\/7.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Overview At African Naturalistas, we are committed to your satisfaction and confidence in every purchase. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7933","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages\/7933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/comments?post=7933"}],"version-history":[{"count":4,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages\/7933\/revisions"}],"predecessor-version":[{"id":7939,"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/pages\/7933\/revisions\/7939"}],"wp:attachment":[{"href":"https:\/\/africanaturalistas.com\/ourstore\/wp-json\/wp\/v2\/media?parent=7933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- This website is optimized by Airlift. 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